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Frequently asked questions
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Products
What are research peptides?
Research peptides are short chains of amino acids synthesized for laboratory and scientific research. They are not drugs and are not intended for clinical use.
In what form are products supplied?
Most peptides are supplied as a lyophilized (freeze-dried) powder in a sealed vial. Bacteriostatic water is supplied as a solution.
What is the difference between sizes (10mg / 20mg / 40mg)?
The size indicates the amount of compound in the vial. The compound and its purity are identical across all sizes - only the quantity differs.
Are the products intended for human consumption?
No. All products are intended for laboratory research use only. They are not intended for human or animal consumption and are not intended to diagnose, treat or prevent any disease.
Testing & COA
Is independent testing performed?
Yes. Every lot is tested by a third-party laboratory: HPLC for purity and mass spectrometry for identity.
Where can I find the COA for my vial?
Go to the Lab Results page and search by the lot number printed on the label. A link to the COA is also available on every product page.
Ordering & payment
Which payment methods are accepted?
The list of payment methods will be confirmed before the site launches.
Can I change my order?
Orders can be changed or cancelled before they ship. Contact us as soon as possible and include your order number.
Shipping
How long will my order take to arrive?
Orders placed on business days before 14:00 ship the same day. Delivery within Tbilisi takes 1 business day; to other regions, 1–3 days.
How can I track my parcel?
You'll receive a tracking number by email as soon as your order ships.
How is the parcel packaged?
In a plain box with no indication of the contents. Temperature-sensitive compounds ship with insulation and cold packs.
Do you ship internationally?
Yes, international shipping is available. The buyer is responsible for complying with local regulations.
Storage
How should peptides be stored?
Lyophilized powder is stored at 2–8°C, protected from light; for long-term storage, −20°C. Always follow the documentation for the specific lot.
Legal
Why is the 18+ age requirement necessary?
This site is intended for qualified researchers. When purchasing, you confirm your age and that the products will be used for research purposes only.
What is your return policy?
To protect product integrity, opened products or products with a broken seal cannot be returned. If your parcel arrives damaged, contact us within 48 hours.
Can't find an answer? Write to us - we reply within one business day.
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